At monajewellery.store, we try to make sure that our customers get the products ordered by them in top condition without any defects. So you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced.
WE BELIVE IN HAPPY RELATIONSHIP WITH OUR CUSTOMER
If any problem occurs, please notify us within 2-3 Days of purchase items. However, if the product is physically damaged or broken upon delivery, you should immediately notify us within 24 hours via WhatsApp at +92 (0) 322 0410290 so that we can take action immediately.
We want you to be happy with your purchase, so we offer a 7-day return policy on all tech products. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
To return a product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label. Once we receive the returned product, we will process your refund within 10 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
·Products that have been used or damaged
·Products that are missing parts or accessories
·Products that were purchased on sale or clearance
How to Return a Product
To return a product, please follow these steps:
1.Contact us within 7 days of receiving your order.
2.Provide us with your order number and the reason for your return.
3.We will provide you with a return shipping label.
4.Pack the product securely and return it to us.
5.Once we receive the returned product, we will process your refund within 10 business days.
Refunds
Refunds will be processed to the original payment method used to purchase the product. If you paid with a credit card, the refund will be credited back to your account. If you paid with Bank or any other local payment methods in Pakistan, the refund will be sent to your account.
Contact Us
If you have any questions about our refund policy, please contact us at [[email protected]]
